At RSR Jewelry and Repair Shop, we want you to be completely satisfied with your purchase. We understand that sometimes an item may not meet your expectations, or you may simply change your mind. Therefore, we offer a flexible return and exchange policy.

Returns:

If you are unhappy with your purchase, you may return it within 30 days of the purchase date for a refund, minus any shipping or handling fees. 

The item must be in its original condition and packaging and accompanied by the original receipt or proof of purchase. 

Any personalized or custom-made items cannot be returned unless they are defective or damaged.

Exchanges:

If you would like to exchange an item for a different one, please contact us within 30 days of the purchase date. 

The item must be in its original condition and packaging and accompanied by the original receipt or proof of purchase. 

We will work with you to find a suitable replacement, and any difference in price will be either refunded or charged accordingly.

Repairs:

We take pride in our high-quality repairs, and stand behind our work. If there is any issue with a repair, please let us know immediately so we can make it right. 

We offer a 90-day warranty on all repairs and will fix any issues free of charge during this period.

Please note that our return and exchange policy applies only to purchases made directly from our store. 

If you have any questions about our policy or need assistance with a return or exchange, please don’t hesitate to contact us.